Vibrant Emotional Health
Role: Experience Designer | Timeline: Oct 2023 – Dec 2024 | Tools: Figma, Miro, Tableau, Jira, Adobe Creative Suite, Microsoft Suite
Vibrant, a national leader in mental health services, needed to scale mental health crisis services while improving dashboard usability, team alignment, and stakeholder visibility.
Role contributions
-
Led all UX design – from user research to prototype delivery
-
Collaborated with internal design team, product leads, and Vibrant stakeholders
-
Developed dashboards, process flows, iconography, templates, and training artifacts
Design process
-
Discovery: Conducted stakeholder interviews to map pain points and team workflows
-
Co‑design Supersessions: Hosted Miro workshops to align cross-functional delivery partners
-
Iteration: Lo‑fi sketches – wireframes – hi‑fi interface designs
-
Validation: Usability testing, feedback loops, accessibility review
Final solutions
-
Clean, streamlined dashboards for workforce and forecasting
-
Icon and typography system promoting consistency and clarity
-
Accessibility audit playbook and interface enhancements (e.g., walk‑through modal)
-
Onboarding-ready Miro training materials and templates
Impact
The deliverables supported Vibrant’s external communications and reporting goals, while also setting new internal standards for accessible, user-centered outputs. The designs streamlined alignment across stakeholders and helped the client team feel confident presenting to executive and government audiences.
TESTIMONIALS
“Ellen's ability to build trust with the client and team allows input to be valued, leading to smoother project execution and a more cohesive and ultimately better user experience.”
– Data & Analytics Consultant
“By using a visual approach, she makes complex information more accessible and engaging, which significantly aids in facilitating business sign-off on requirements.”
– Salesforce Consultant
“Her calm demeanor helped the center user open up and trust her with their information.”
– Enterprise Principal